UA Administrators Study Handing Custodial, Groundskeeping Crews to Private Company

An Editor’s Note by Ben Pollock, Local 965 Vice President

The proposal has not been widely announced, but the University of Arkansas is considering having the company SSC Services for Education take over custodial and groundskeeping for the Fayetteville campus, specifically Facilities, Arkansas Union, Housing and Athletics.

These Fayetteville campus service workers are expected to be offered jobs with SSC with similar salaries and “comparable or better” benefits, Scott Turley, associate vice chancellor for facilities, told the UA Staff Senate at its Feb. 14, 2024, meeting.

One benefit, however, won’t be given to new employees whom SSC hires. Currently, any full-time UA employee as well as their spouse and children may get a substantial tuition waiver (90% discount for the employee, 50% discount for their spouse or dependent children for this campus). Those currently enrolled at UA would continue to receive this benefit, Turley said, adding that SSC has been asked to grant this benefit to employee children who are graduating high school this spring and plan to attend UA in the fall.

Salaries for new hires would be up to SSC but would be “competitive,” Turley said.

The university’s structure of vacation and sick leave might become a PTO (paid time off) structure under SSC. “Paid time off,” according to common definition, is when the employer combines sick days, vacation days and other leave that the worker would draw from. 

SSC Services for Education is a subsidiary of Compass Group, as is the UA’s privatized food service Chartwells Higher Ed, which came to campus in 1998. (Barnes & Noble won the bid to privatize operations of the University of Arkansas Store in late 2019.)

Meetings have been held with two-thirds to three-fourths of the service employees who would be impacted, Turley said, adding their comments and questions are being brought into the talks with SSC. Some custodians began telling members of the University of Arkansas Education Association / Local 965 of their concerns several weeks ago.

Turley and Cale Fessler, associate vice chancellor for budget, financial planning and business affairs, made the presentation to the Staff Senate and took questions. Fessler said that current employees would face “no reductions in pay.”

“I don’t think we’ve seen enough to to respond and say that yes, we know for sure their pay wouldn’t be competitive relative to ours. With respect to benefits, I think there’s a lot still to be worked through there,” Fessler said. “We would negotiate strongly for that comparable benefit package.”

UA officials first worked with the consulting firm AArete then moved to negotiations with SSC. AArete “has been looking at a whole range of business processes where the university spends money,” Turley said.

The administration does not plan to let competitive bids, Turley said. Other private service providers are not being considered, he said, because SSC is “an approved contractor by the state of Arkansas,” arranged by E&I Cooperative Services and thus “meets all the procurement requirements” of the state.

The main reasons to privatize are fiduciary as in saving money for the university and second to provide a better level of service, Turley told the Staff Senate, adding, “We are constrained by the state on how many kinds of positions we can have, and an outside enterprise isn’t,” with a previous workaround having been to hire temporary labor for some outdoors work.

Turley noted that in the last two years about 40 percent of campus groundskeeping has been handled by two private contractors with the remaining 60 percent by UA staff. An arrangement with SSC on groundskeeping and custodial may be a similar hybrid arrangement, he said.

The final decision on a privatizing arrangement rests with Chancellor Charles F. Robinson.

UA-Fayetteville Education Association / Local 965 board member Mike Pierce, an associate professor of history, has submitted a guest column on the matter to the Arkansas Democrat-Gazette, while another local news outlet has interviewed him on the matter for a future story. The matter will be addressed at the Feb. 22 monthly meeting of the local’s general membership and board.

Ben Pollock and Local 965 President Hershel Hartford serve on the Staff Senate. Meetings of the Staff Senate and Faculty Senate are open.


This Editor’s Note first appeared in the February 2024 newsletter of UA-Fayetteville Education Association / Local 965. It has been slightly edited here. Ben Pollock is a UA website manager.


Custodian's equipment cart in a University of Arkansas building
Photo by Ben Pollock

Union Hails UA Now Offering 2nd Chances

Petrino Rehiring Furthers ‘Employer of Choice’ Goal

The Executive Board of UA-Fayetteville Education Association/Local 965 welcomes the return of Coach Bobby Petrino because it demonstrates the possibility of a fresh flexibility in campus and UA System administrators.

Petrino was head football coach from 2008 until his April 2012 firing for cause, with offenses including deception of superiors and improper hiring practices. At the end of November 2023, he accepted a lower position, that of Razorback offensive coordinator, in a 27-month contract paying $3.45 million in salary and “other compensation.”

Under the UA System policy 405.6, “Termination of Employment and Eligibility for Rehire,” any eligibility for rehire comes from the statement, “Any exception to this policy will require the approval of the President.”

UA System President Donald R. Bobbitt approved the return of Petrino to the Fayetteville campus on Nov. 28. The Arkansas Democrat-Gazette reported Nov. 30 in “Coach’s Hire Took Bobbitt’s Approval” (and alternate link): “Writing on behalf of football Coach Sam Pittman and Athletic Director Hunter Yurachek, UA Chancellor Charles Robinson requested the exception to be made in an email to Bobbitt [Nov. 27].”

Petrino’s return would seem unfair because it’s a different standard than what staff and faculty face, Local 965 President Hershel Hartford said.

“Any former employee fired for cause who falls under the ban would not receive the chance to address the UA System president because the Workday employee management database would automatically kick out their application with no notice as to why it was not accepted, before ever having a chance to get through the system red tape. As many of these employees did not commit prosecutable offenses, this is a discriminatory employment practice,” Hartford said.

Local 965, the labor union of UA staff and faculty, see this as an opportunity for better and more fair treatment of all employees, and not just in matters of workplace discipline, as the leadership of the Fayetteville campus and UA System continue to work toward elimination of any sort of discrimination, not to mention of favoritism toward the athletic agenda.

Petrino is eligible for union membership.

Band on field, Homecoming 2023, Arkansas vs. Mississippi State
Homecoming 2023, Arkansas vs. Mississippi State. Credit U of A University Relations

What ‘Employer of Choice’ Should Be

We have been hearing the phrase “Employer of Choice.” It refers to one of the pillars of the chancellor’s vision for the University of Arkansas. He has mentioned it in almost every speech. Yet we still have people asking, what is an employer of choice?

President’s Message

By Hershel R. Hartford

Over the past year we have heard the phrase “Employer of Choice” on campus. It refers to one of the pillars of Chancellor Charles F. Robinson’s vision for the University of Arkansas. He has mentioned it in almost every speech he has given and every visit he has made with various groups on campus. Yet we still have people asking, what is an employer of choice?

I have heard what the chancellor has said and agree with many of his ideas. I am hoping, waiting and watching to see if this effort will bring about a change that may hearken back to another day and time, some 22 years ago, when quality prospective job candidates seeking employment were told, “Go to the University of Arkansas. It is the place to work!” That is a phrase not heard in a very long time. Perhaps we need this help-wanted ad for an Employer of Choice:


Wanted: An EMPLOYER OF CHOICE, which provides a workplace that respects every employee regardless of their occupation and treats them with the dignity and respect they deserve.

Required conditions include:

Fair, equitable and livable wages for all employees that provide:

  • All workers with the ability to have quality housing in the community where they work
  • Wages that will not require them to make use of food banks to make it through the month
  • Engagement by Upper Administration with supervisors to end a culture that denies or attempts to quell any raising of ideas or concerns that are contrary to “the way things have always been,” or demands work from international graduate students holding visa status over their heads
  • A restructuring of compensation for instructors, adjuncts and graduate assistants that reflects the workload they shoulder
  • Healthcare benefits that meet the needs of employees (including graduate assistants) without breaking their budgets with unreasonable policy exclusions or sky-high premiums
  • A commitment to support — by example and by codification in personnel document and university policy — a work/life balance that requires supervisors and departments to respect and guard employees’ time away from work, be that hours before and after a workday, vacation, sick time or university holidays
  • A true sense of Community that comes from a culture that promotes Respect, Diversity, Equity and Inclusion
  • The opportunity to retain representation that can be present in all grievance/ disciplinary processes
  • Safe working conditions, always including compliance with OSHA safety standards
  • Continued upgrades to facilities to be more accessible to all persons with ADA accommodation needs
  • Parking, which does not draw wages back to the University that the worker has earned
  • The clear communication that while we live in a right to fire state, employee organizing is not prohibited nor is it a reason for firing

Preferred conditions include:

  • Transparent communication at all levels of administration
  • Increased hiring of support staff to match the growth rate the institution has achieved over the past number of years on a trajectory similar to the increases in upper administration areas. Growth would include office workers, custodial, labor shop and maintenance workers
  • Greater compensatory recognition for employees instead of speeches wishing you could do more, and telling staff how we could not do this without you
  • A return of reduced rates for opportunities to engage in the university cultural, sporting and other events.

This President’s Message first appeared in the November 2023 newsletter of UA-Fayetteville Education Association / Local 965. Hershel Hartford, a UA administrative support supervisor, is president of Local 965.

Cheers Surround 965 Contingent at Pride Parade

Once again, NWA Equality hosted a few thousand to strut down Fayetteville’s Dickson Street through many thousands of cheering spectators Saturday, June 24, 2023, for the city’s 19th annual Pride Parade. Among the units was UA-Fayetteville Education Association / Local 965.

Wearing the 965 black-on-red logo Ts and carrying our banner were President Hershel Hartford, Vice President Ben Pollock, Past President Bret Schulte, Treasurer Matt Stanley and former board member Ted Swedenburg. Other 965 members paraded with other groups. For the Trans March the evening before, June 23, former board member Chad Kieffer helped walk our banner along its route, up Block Street.

The June 24 Northwest Arkansas Democrat-Gazette published a narrative, “Diversity, Expression Celebrated: 19th Annual Pride Festival and Parade Draw Thousands of People” (alternate link). The Fayetteville Flyer published photo galleries at “Fayetteville’s Dickson Street Alive with Pride as Thousands Join Annual Parade” and earlier “Trans March Kicks off Pride Weekend in Fayetteville.”

Local 965 again was part of a collective of UA groups marching in Saturday’s parade together. They comprise “student organizations, departments, divisions, and groups from across campus. … [Per UA System] Board policy, this is not the University of Arkansas marching, but units from within the institution participating.” Anthony DiNicola, the inclusion liaison/ coordinator of cultural communities for UA’s Center for Multicultural and Diversity Education, again skillfully led its planning and execution.

For video news reports, local TV stations reported on the parade June 24-25:

2023 Campus Picnic for Staff a Success

Some 1,200 professional support staff of the University of Arkansas had lunch May 17 on the Staff Senate at its 2023 Staff Appreciation Picnic, according to counts by the senate and Chartwells food service, which hosted the meal.

Click on any image to start a slideshow. Then click on the “i” at bottom right for complete captions.

A number of those picnickers stopped for brochures and conversation at the information booth of UA-Fayetteville Education Association / Local 965. They met local leaders as well as officials of the Arkansas Education Association, held this year at the 1021 Food Hall (formerly Brough Commons).

Our volunteers to greet UA employees included, from Local 965, President Hershel Hartford, Past President Bret Schulte, and Secretary Kasey Walker; and from AEA, President Carol Fleming, interim AEA Executive Director Liz Piccone, Aspiring Ed and ESP organizer Kelly Givens, and UniServ Liaison Renee Johnson.

Click on any image to start a slideshow. Then click on the “i” at bottom right for complete captions.

Among other highlights of the event, immediate Past President Bret Schulte presented President Hershel Hartford with Local 965’s charter from the mid-1960s. A 42-second video is available to view on Facebook.

Local 965 President Hershel Hartford displays the 1966 charter of what first was the Arkansas Public Employees Local Union 965 after Past President Bret Schulte presented it to him at the 2023 University of Arkansas Staff Appreciation Picnic, May 17 at the 1021 Food Hall.
Local 965 President Hershel Hartford displays the 1966 charter of what first was the Arkansas Public Employees Local Union 965 after Past President Bret Schulte presented it to him at the 2023 University of Arkansas Staff Appreciation Picnic, May 17 at the 1021 Food Hall.